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IT Services & Cloud Solutions

A complete technology division: managed IT support, cloud migration and hosting, cybersecurity, networks and infrastructure, backup and disaster recovery, Microsoft 365, and custom software development — delivered by senior engineers, priced in advance, and supported after go-live.

01

Managed IT Support

An outsourced IT department for businesses that do not need a full-time one. Defined response times, proactive maintenance and a named engineer who knows your setup.

  • Helpdesk for users by email, phone and WhatsApp
  • Defined response and resolution targets
  • Workstation and laptop setup, imaging and management
  • Software installation, licensing and updates
  • User onboarding and offboarding procedures
  • Printer, peripheral and mobile device support
  • Proactive monitoring and patching
  • Monthly service reporting and review
02

Networks and IT Infrastructure

Design, installation and support of the office network and server infrastructure a business depends on without ever thinking about it — until it stops.

  • Office network design and structured cabling coordination
  • Firewall, router and switch configuration
  • Business Wi-Fi design and coverage
  • VPN and secure remote access
  • Server installation, virtualisation and maintenance
  • Network monitoring and performance tuning
  • IP telephony and communication systems
03

Cybersecurity

Practical security controls sized for a small or medium business — the measures that actually prevent the incidents that actually happen.

  • Endpoint protection and device encryption
  • Email security, anti-phishing and spam filtering
  • Multi-factor authentication and identity hardening
  • Access control and least-privilege review
  • Vulnerability assessment and remediation planning
  • Security awareness guidance for staff
  • Incident response support

We implement and maintain security controls. Formal certification audits, penetration testing accreditation and regulatory attestations are performed by specialist accredited providers, which we coordinate where required.

04

Microsoft 365 and Collaboration

Getting a business onto Microsoft 365 properly — and then keeping the licensing, permissions and data where they should be.

  • Tenant setup and domain configuration
  • Email migration from any existing platform
  • SharePoint and OneDrive structure and permissions
  • Microsoft Teams deployment and governance
  • Licence review and cost optimisation
  • Identity, groups and conditional access policies
  • Retention, archiving and data loss prevention
  • User training and adoption support
09

Software Design and Development

Design and development of business software: web applications, internal tools, portals and the databases behind them, delivered with source code and documentation transferred to you.

  • Requirements definition and functional specification
  • User interface and experience design
  • Web application and business portal development
  • Database design, data modelling and migration
  • Reporting and dashboard development
  • Testing, deployment and environment setup
  • Technical documentation and team handover
  • Source code and intellectual property transfer
10

Systems and Communication Equipment Software

Software that connects systems, devices and networks — the integration layer that stops a business re-keying the same data into three different platforms.

  • Integration between business applications and platforms
  • API design, development and documentation
  • Data exchange and synchronisation services
  • Network and device management software
  • Communication and messaging system integration
  • Monitoring, logging and alerting
  • Process automation across connected systems
05

Information Technology Consultancy

Independent advice on what your business should run and what it should stop paying for. We are not a reseller and hold no vendor sales targets.

  • Review of current systems and applications
  • Software selection and vendor comparison
  • IT architecture and integration planning
  • Technology cost and subscription rationalisation
  • Data handling, access control and security review
  • IT budgeting and roadmap planning
  • Documentation of systems and dependencies
  • Data analysis and management reporting capability
06

Cloud Migration and Cloud Services

Design, migration and ongoing management of cloud environments, together with hosting and backup arrangements sized to what the business actually needs.

  • Cloud readiness assessment and migration planning
  • Azure and AWS landing zone design
  • Migration of servers, files, email and applications
  • Hybrid cloud and on-premise integration
  • Identity and access management in the cloud
  • Cloud cost review, rightsizing and licence optimisation
  • Infrastructure as code and repeatable deployment
  • Post-migration support and optimisation
07

Cloud Hosting and Datacentre Services

Hosting for the applications, websites and databases your business runs on, with the monitoring and maintenance handled rather than left to chance.

  • Application, website and database hosting
  • Virtual server provisioning and scaling
  • SSL certificates, domains and DNS management
  • Uptime monitoring and alerting
  • Patching, updates and routine maintenance
  • Performance tuning and capacity planning
  • Environment separation for development, staging and production
  • Defined support arrangement with response targets
08

Backup and Disaster Recovery

Backups that have been tested, and a recovery plan someone has actually read — so an outage, a ransomware incident or a deleted folder is an inconvenience rather than a crisis.

  • Automated backup of servers, files and cloud data
  • Microsoft 365 and cloud workload backup
  • Retention policies aligned to your record-keeping obligations
  • Offsite and geo-redundant copies
  • Periodic restore testing with documented results
  • Recovery time and recovery point objectives agreed in writing
  • Ransomware-resilient immutable backup options
11

E-Commerce

Development of online sales channels for clients, and the sale of our own technology services online with scope and fees published before purchase.

  • E-commerce site design and development
  • Payment gateway and shipping integration
  • Product catalogue and inventory systems
  • Order management and fulfilment workflows
  • Customer account and support portals
  • Analytics and conversion reporting
  • Maintenance and security updates

How We Deliver

StageWhat happensYour output
1. ScopingA working session to understand the requirement, the systems in use and the constraints.Written scope and fee quotation
2. DesignFunctional specification, architecture and, where relevant, interface design.Specification document for sign-off
3. BuildDevelopment in reviewable increments on an environment you can access.Regular demonstrable progress
4. HandoverTesting, deployment, training and transfer of code and documentation.Live system, source code, documentation
5. SupportOptional continuing arrangement for maintenance and enhancements.Monthly service report

Ownership and confidentiality

Intellectual property in work produced for a client transfers to that client on settlement of the final invoice. Client data is handled under written confidentiality terms, is not used to train third-party models, and is returned or deleted at the end of the engagement on request.

Describe the Problem, Not the Solution

Tell us what is slow, manual or unreliable in your operation and we will tell you honestly whether software is the right answer.

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